Shipping policy
Shipping Policy
Welcome to Oakk & Stone, where we strive to make your jewelry shopping experience delightful from start to finish. We understand that receiving your purchase promptly and in perfect condition is essential, so we've crafted this shipping policy to ensure clarity and transparency.
Processing Time: Once your order is confirmed, our team works diligently to prepare your jewelry for shipping. Please allow 1-3 business days for processing before your order is dispatched. During peak seasons or promotional periods, processing times may vary, but we always strive to get your order out to you as swiftly as possible.
Shipping Methods and Costs: At Oakk & Stone, we offer a range of shipping options to cater to your preferences and urgency:
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Standard Shipping: Our standard shipping option delivers your order within 5-7 business days after processing. Standard shipping costs may vary based on your location and the weight of your package.
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Expedited Shipping: Need your jewelry in a hurry? Opt for our expedited shipping option to receive your order within 2-3 business days after processing. Additional charges apply for expedited shipping.
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International Shipping: We're thrilled to offer international shipping to bring our exquisite jewelry to customers worldwide. International shipping times and costs may vary depending on your location and customs regulations.
Order Tracking: Once your order has been dispatched, you'll receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the progress of your package as it makes its way to you. For any assistance regarding tracking or delivery, our customer service team is here to help.
Shipping Restrictions: While we strive to serve customers globally, there may be certain restrictions on shipping certain items to certain destinations due to legal or logistical constraints. If you have any concerns about shipping to your location, please reach out to our customer service team, and we'll be happy to assist you.
Shipping Insurance: To ensure your peace of mind, all shipments from Oakk & Stone are insured against loss or damage during transit. In the rare event that your package is lost or damaged, please contact our customer service team immediately, and we'll work swiftly to resolve the issue.
Address Accuracy: Please double-check the accuracy of your shipping address before completing your order. Oakk & Stone cannot be held responsible for delays or delivery issues caused by incorrect or incomplete addresses provided by the customer.
Shipping Promotions: From time to time, Oakk & Stone may offer special shipping promotions, such as free shipping on orders over a certain amount. Keep an eye on our website or subscribe to our newsletter to stay updated on the latest promotions and offers.
Questions or Concerns: If you have any questions, concerns, or special requests regarding shipping, please don't hesitate to contact our friendly customer service team. We're here to ensure that your Oakk & Stone shopping experience is nothing short of exceptional.
Thank you for choosing Oakk & Stone for your jewelry needs. We look forward to serving you!